01 Introduction
This Privacy Policy ("Policy") describes mstar99's privacy practices regarding the collection, use, storage, and disclosure of personal information belonging to members who use the platform mstar99.bet and all related services. This document forms part of the agreement between you ("Member") and mstar99 ("We", "Platform").
Mstar99 takes your privacy seriously. We operate in accordance with leading international data protection principles and are committed to ensuring your personal information is handled in a transparent, responsible, and secure manner at all times.
Scope of This Policy
This policy applies to all mstar99 products, including Sports Betting (Malaysia Super League, EPL, badminton), e-sports, Live Casino, blackjack, baccarat, and all other games available on the mstar99 platform.
By registering an account or continuing to use mstar99's services, you agree to the collection and use of your information as described in this Policy. If you do not agree, please stop using the platform and contact us to close your account.
02 Types of Personal Data We Collect
Mstar99 collects various types of personal information necessary to provide a safe, fair and regulatory-compliant service. The following are the categories of data we collect:
| Data Category |
Examples |
Requirements |
| Identity Information |
Full name, date of birth, identity card number (MyKad) |
Mandatory |
| Contact Information |
Malaysian phone number, email address, residential address |
Mandatory |
| Financial Information |
Bank account name, TNG/GrabPay/DuitNow number, deposit and withdrawal transaction records |
Mandatory |
| Account Data |
Username, login history, account settings, betting history |
Mandatory |
| Technical Data |
IP address, device type, browser, operating system, session cookies |
Automatic |
| Behavioural Data |
Pages visited, games played, session duration, product preferences |
Automatic |
| Verification Documents |
Copy of identity card, bank statement, proof of address (for KYC) |
When Required |
Data Minimisation Principle
mstar99 only collects data that is strictly necessary for the stated purposes. We do not collect sensitive data such as religious information, political views or medical records unless relevant to our responsible gaming programme.
03 How We Collect Your Information
3.1 Directly from You
Mstar99 collects personal information directly when you:
- Registering a new account at mstar99.bet.
- Completing the Know Your Customer (KYC) process, including uploading verification documents.
- Making deposits or withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX (Maybank2u, CIMB Clicks).
- Reaching our customer support team via live chat, email or WhatsApp.
- Participating in promotions, lucky draws, or contests organised by mstar99.
- Submitting a feedback form or customer survey.
3.2 Automatically
Some information is collected automatically when you use the mstar99 platform, including through cookies, pixel tags and other tracking technologies that provide data on how you interact with our platform. This helps us improve the user experience and detect any suspicious activity.
3.3 From Third Parties
In certain circumstances, mstar99 may receive information about you from payment service providers (for transaction verification purposes), recognised identity verification agencies, and relevant gambling exclusion list systems.
04 Purpose of Use of Personal Information
Mstar99 uses the personal information collected for the following purposes:
- Account Management: Creating, verifying, managing, and securing your mstar99 account.
- Transaction Processing: Processing deposits via TNG, GrabPay, DuitNow, Boost, ShopeePay, and FPX, as well as withdrawals of winnings to your Malaysian bank account or digital wallet.
- Regulatory Compliance: Fulfilling legal obligations including KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements.
- Platform Security: Detecting and preventing fraud, account abuse, bot activity, and any other security threats.
- Customer Support: Processing inquiries, complaints and support requests from members.
- Targeted Marketing: Sending promotions, bonus offers and relevant product information based on your preferences and gaming history — only where you have given your consent.
- Responsible Gaming: Monitoring gameplay patterns to identify members who may need assistance and providing appropriate responsible gaming tools.
- Product Improvement: Analysing usage data to improve platform features, introduce new products, and optimise the user experience.
05 Sharing Information with Third Parties
Mstar99 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. However, we may share necessary information with the following categories of third parties in limited circumstances:
5.1 Trusted Service Providers
- Payment processors to verify and process deposit and withdrawal transactions via applicable Malaysian payment methods.
- Cloud and computing service providers that store our data in a secure, controlled environment.
- Analytics service providers that help us understand platform usage patterns on an aggregated and anonymised basis.
- Identity verification service providers for KYC purposes.
5.2 Legal Requirements
Mstar99 may disclose your personal information when required to do so by law, court order or a competent authority. In all such cases, we will only disclose the minimum information necessary.
Our Commitment
All third parties we work with are bound by strict confidentiality agreements and are required to use your data solely for purposes authorised by mstar99. We periodically monitor third-party compliance.
06 mstar99 Data Security Measures
Mstar99 employs multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, modification, disclosure, or destruction:
- Data in Transit: All communication between your device and mstar99's servers is protected by TLS 1.3 protocol and 256-bit SSL encryption — the same standard used by Malaysian banking institutions.
- Data at Rest: Sensitive data stored in our databases is encrypted using the AES-256 algorithm.
- Tiered Access Controls: Only staff with a legitimate business need are granted access to specific data, and all access is logged and audited.
- Two-Factor Authentication (2FA): Available to all mstar99 member accounts and mandatory for all internal staff.
- Continuous Threat Monitoring: Our automated monitoring system operates 24/7 to detect and respond to security threats in real time.
- Regular Security Audits: Security audits and penetration testing are conducted regularly by independent security experts.
07 Data Retention and Deletion
Mstar99 retains your personal information for as long as your account remains active or as long as it is needed to provide services to you. After account closure, we retain data in accordance with the following requirements:
- Financial transaction records: Retained for 7 years for legal compliance and financial audit purposes.
- Identity verification records (KYC): Retained for 5 years after account closure in accordance with AML requirements.
- Support communication logs: Retained for 3 years for dispute resolution purposes.
- Technical data and system logs: Retained for 12 months for security and debugging purposes.
- Marketing data: Deleted within 30 days of you withdrawing consent or closing your account.
Once the required retention period has ended, your data will be securely deleted or converted into an anonymised form that cannot be used to identify you.
08 Your Rights Regarding Personal Data
As an mstar99 member, you have the following rights regarding your personal information. To exercise any of these rights, contact us at support@mstar99.bet:
Right of Access
You have the right to request a copy of all personal information we hold about you. We will provide a full report within 14 business days.
Right to Rectification
If any information we hold about you is inaccurate or outdated, you have the right to request a correction. Some details can be updated directly in your account settings.
Right to Erasure ("Right to be Forgotten")
You may request the deletion of your personal data, subject to our legal retention obligations. Financial and KYC data must be retained for specific periods as required by law.
Right to Restriction of Processing
In certain circumstances, you may request that we restrict how we process your data while a dispute is being resolved or a review is in progress.
Data Portability
You have the right to receive a copy of your data in a machine-readable format (JSON or CSV) for transfer to another platform if you wish.
Right to Object to Processing
You may object to the use of your data for direct marketing purposes at any time. Once you do, we will immediately cease using your data for that purpose.
09 Cookies, Tracking & Similar Technologies
Mstar99 uses cookies and similar tracking technologies to enhance the user experience and manage platform security. The following are the types of cookies we use:
🔧
Essential Cookies
Required for core platform functions — login, sessions, security, and bet management. Cannot be disabled.
Mandatory
📊
Analytics Cookies
Collecting aggregated data on how members use the platform to help us improve our products and services.
Preferences
⚙️
Preference Cookies
Saving your preferences such as language, theme and display settings to deliver a more personalised experience.
Preferences
🎯
Marketing Cookies
Helps us show you relevant mstar99 offers and promotions based on your gaming preferences — only with your consent.
Preferences
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of some mstar99 platform features.
10 Children's Privacy and Age Restrictions
The mstar99 platform is strictly prohibited for individuals under the age of 18. We do not knowingly collect any personal information from children or minors under 18. If we discover that we have inadvertently collected information from an underage individual, we will take immediate steps to delete that information and close the relevant account.
Child Protection
If you become aware that someone under the age of 18 has registered a mstar99 account, please contact us immediately at support@mstar99.bet so we can take the appropriate action.
11 Privacy Policy Amendments
Mstar99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or new platform features. Members will be notified of any material amendments via in-platform notifications or email at least 14 days before the changes take effect.
The "Updated" date at the top of this page indicates when this Policy was last reviewed. Your continued use of the mstar99 platform after any changes take effect will be considered your acceptance of the updated policy.
12 Contact Us for Privacy Enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact mstar99's Data Protection Officer at:
- Email: support@mstar99.bet (please use the subject line "Privacy Enquiry")
- Live Chat: Available 24/7 via the mstar99 platform
- WhatsApp: Contact us via the official mstar99 support number
We are committed to responding to all privacy-related inquiries within 5 business days. For more complex requests such as data exports or account deletion, the full process may take up to 14 business days.
FAQs – mstar99 Privacy Policy
Not at all. mstar99 does not sell, rent, or trade members' personal data to any third party for their own marketing or advertising purposes. Your data is used solely for the purposes stated in this Privacy Policy.
When you make a deposit via Touch 'n Go eWallet, DuitNow, GrabPay, or any other Malaysian payment method, mstar99 only receives basic transaction information such as the amount, timestamp, and transaction reference. Your digital wallet password or PIN is never shared with mstar99 — all transactions are processed directly through a secure payment gateway.
You can submit a request via live chat or email to support@mstar99.bet with "Data Rights Request" in the subject line. Include your username and registered phone number for identity verification. We will process your request within 14 business days.
Yes. The mstar99 platform uses 256-bit SSL encryption across all communications, including on mobile. We recommend using a secure internet connection (avoid unsecured public Wi-Fi), enabling 2FA on your account, and keeping your mobile browser up to date for the best protection.